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I want to begin development on my project. Where do I start?

If you have an idea about what you want to achieve with your project, contact Planet InfoSoft. We are ready to answer any questions you have, make suggestions for design, development, along with a proposal for a course of action based on your needs

What is the timeframe required in building a new website?

The timeframe for the development of a complete website depends on several factors. A basic 4-7 page informational site usually takes about 2-4 days for complete implementation, while a much larger site may take anywhere from 1-3 weeks, once all the information is provided.

I realize I need a new website created, but I have no idea what to do about it. Can you please provide some help for me?

If you do not already have a website, you are beginning to realize the importance of a web presence for your business. Contact us to schedule a time for free one-on-one consultation. We will gladly explain the process of developing a website for your company

I already have a website, but I need a more professional design or would like to add more multimedia/content/interactivity/features.

A dynamic website is very effective in today's market. The only way to get return visitors to your site is to offer new and useful content on a regular basis. In addition to content, you also need a professional looking site. Planet InfoSoft will work with you to transform your existing website into a useful product on the Internet. Our company will not only transform your website into a cost-effective promotional tool, but a source of limitless opportunity for your current business. Additional website features and redesign are completed on a project-by-project basis.

Is it necessary to have a computer in order to also have a website?

Although it is a good idea to be able to have access to your website, it is not absolutely necessary to own a computer in order for your business to have a place on the web. If you have a basic site that requires little interaction or maintenance, we encourage you to view your website periodically

What can I do to get people to visit my website and keep returning?

Several options are available for marketing your website, including search engine submissions, meta-tag optimization, banner-ad campaigns, affiliate programs, and more. In addition to these methods, you should include your website address on your business cards, brochures, ads, and any other advertisements your company produces. You might also want to consider offering special deals that are only available by visiting your website. This may be as simple as a printable coupons etc. Contact Planet InfoSoft today to find out how to develop an effective marketing campaign for your website

Can I build upon my website later or must everything be designed at the onset?

All of our sites are created in modules. Therefore website's can be expanded without any issues of redesigning (and costs associated with that) in most cases.

We do not have the photos or video clip we want to include in our site. Can you take them?

Yes, the Planet InfoSoft staff includes experienced photographers who can take the photos you need for an hourly charge. From product photography for e-commerce to employee photographs to streaming video clips, Planet InfoSoft can service all your imaging needs.

Is e-commerce really secure?

The account numbers and all associated information is encrypted right after the visitor enters it on his/her computer -- and it remains encrypted all the way to your own computer in your office. In other words, it is much more secure than using a credit card in the local supermarket.

Our logo is ugly. Can you fix it?

Logo creation is one of our specialties. The design team can either draw on an existing theme or idea you already have represented in your current logo, or we can create one for you from scratch. Either way we are certain you will be pleased with your new look.

Can I pick my domain name?

Yes. Beware, though, that there is a good chance that someone else already registered the domain name you would like to register. We would suggest that you send us a list of possible domain names you would like to use. We will run a domain name check and advise you on the availability of each.

What happens if we offer new services or need to make changes?

You can contact Planet InfoSoft directly. Our staff will be more than happy to assist you with your needs.

Can I choose what my website looks like?

Yes. Each of our packages includes a maximum amount of consultation and design hours. Any additional consultation or design is charged an hourly fee. Of course you will want to work with our expert team of designers who know how to design a website for maximum effectiveness. See our package write-ups in our portfolio section for a detailed listing of the features included in each package.

Planet InfoSoft designers can give you an professional look for your website; however, if you have a design that you have already sketched out, our designers can implement your ideas. This kind of "custom design" requires an extensive amount of consultation between your team and the Planet InfoSoft' designers. Our designers will provide a draft that matches your design as we understand it, after this, we will consult with you if any edits are needed. Another draft is then made. This process is repeated until your desired look is achieved. Any work performed not included in the package you select will be billed at an hourly rate.

What is a design consultation?

A design consultation is a meeting between you and the Planet InfoSoft design team. At the initial consultation you should have examples to give the designer of the overall look you would like your website to portray. These examples could include, other website designs, printed material you would like your site to complement, or printed material from a magazine with a generalized appearance you prefer. Design consultation hours can include any form of communication between you and the designer such as e-mail, telephone, etc.

How do I get my site updated?

Each hosted website comes with a set schedule of periodic updates. Planet InfoSoft sets a time to update your website, usually about three hours of HTML work. During those updates we can post a newsletter, a list of events for the next season, or add new information while removing outdated information. An immediate update is possible as well -- after we receive your materials, we will send you an estimate of the cost; upon your approval we will perform the update.

How do I know how many people are looking at my website?

Before posting your completed site on the Web, we include a little tag that counts all the "hits". In other words, it records every visitor that views your home page. You will be able to review the details anytime. Planet InfoSoft will provide a password in order to access the statistics about your website following completion of the project.

Will my website be listed when someone runs a search for my type of business in Yahoo, Excite, or other search engines?

Your website will be listed. However we cannot guarantee which it will appear using each search engine. It all depends on many factors that we cannot control. There are companies that tell you they can put you on top of the search engine list but they are falsely advertising because we have found that their promises are cannot always be fulfilled. However, you may verify with the search engine-advertising department (for example: AltaVista) for a fee if they will be able to register you at the top of the search engine listing.

Do I have to have a dedicated computer for running my website on the Internet?

No. We use our own server to host your website. Our server is monitored 24 hours a day, the data is backed up constantly, and it is connected to the backbone of the Internet via multiple optical OC3 lines and redundant T3 lines. Thus giving you the speed, the reliability and the peace of mind required by all of our clients.

Why do some websites take so long to load?

Every piece of information has to travel a long distance from the server to your machine. Moreover, it is never a "direct" connection -- the piece of information travels through a number of dedicated hosts. At the same time there are billions of other pieces of data traveling in different directions. Consequently, the speed of the flow depends on the capacity of every host. Generally speaking, if the "highway" is too narrow to handle the "traffic", you get an effect similar to a traffic jam.

Why is my text aligned differently than our printed material?

Each browser has its set of standards. These standards change from version to version, from platform to platform, and from release to release. There are certain codes that are the same on every Web Browser, but not enough to guarantee that your page will look exactly the same on every one of them. If you have a document that you need to present in its exact format, then it is possible to post it in PDF format, which is similar to taking a snapshot of the brochure and placing it on the web.

Can I email images to Planet InfoSoft?

In most cases you can email images to Planet InfoSoft. You just need to watch out for the file size. If the original file is extremely large, then our system simply will not accept it. In fact, your own ISP might not like it. There have been cases where ISPs have disconnected accounts that continually send out huge email messages. We recommend emailing images only if they are less than 100 kilobytes in size.

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